Privacy policy.
This Privacy Policy describes how and when The Srama Group Pty Ltd collects, holds, uses, transfers, discloses, and otherwise processes personal information. This Privacy Policy applies to Personal Information that we collect through our website, in open for inspection forms, online forms, email, and telephone calls. By using our services and our website, you consent to us collecting, maintaining, transferring, using, processing, holding, and disclosing your personal information in the manner described in this Privacy Policy.
What is Personal Information?
When used in this Privacy Policy, the term “Personal Information” refers to any information that can be used to personally identify you. This may include your name, address, telephone number, email address, and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
What Type of Personal Information Does The Srama Group Collect and Hold?
The Srama Group Pty Ltd may collect any of the following information about you if you are a current or prospective vendor or purchaser of real estate, or if you visit our website or make an inquiry with us via another method:
- Contact details (including name, address, telephone number, and email address);
- Credit card and payment details;
- Financial information, including assets, liabilities, income, outgoings, spending patterns, and credit reference reports;
- Desired property ownership details;
- Details of properties sold or acquired by you.
How Does The Srama Group Collect Personal Information?
The Srama Group Pty Ltd collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. We may collect Personal Information from you in various ways, including when you write to or email us, when you access and use our website, and during conversations between you and our representatives. The Srama Group may also collect information about you from third-party sources, such as:
- Various databases in the public domain like Telstra White Pages, Australia Post DPID database, and other property databases;
- Referrals and recommendations from existing clients of The Srama Group.
What Happens if We Can’t Collect Your Personal Information?
If you do not provide us with the Personal Information described above, some or all of the following may happen:
- We may not be able to provide our services to you, either to the same standard or at all;
- We may not be able to provide you with information about services that you may want, including information about new properties that are available for purchase;
- We may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
Why Does The Srama Group Collect, Hold, Use, and Disclose Your Personal Information?
The Srama Group collects this information for a range of purposes, including:
- To enable The Srama Group to provide you with the services and/or products that you may require from us such as to facilitate your purchase of a property;
- To comply with local, state, and federal legislation or regulations, including with respect to real estate property sales and related administration;
- To enable The Srama Group and its third-party partner businesses to assist you with related or ancillary services, as required;
- For our internal administrative, marketing, planning, product development, and research requirements;
- To share your Personal Information within The Srama Group (which includes The Srama Group Pty Ltd and its subsidiaries), and our and their personnel, contractors, or service providers;
- To update The Srama Group's records and keep your contact details up to date;
- To deal with your queries or customer service issues promptly, whether by email, telephone, or mail;
- To keep you up-to-date with services we think would be of particular interest to you;
- To conduct relevant business processing functions; and
- To process and respond to any complaint made by you.
Your Personal Information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.
How Does The Srama Group Pty Ltd Use Personal Information?
The Srama Group Pty Ltd uses the Personal Information collected for the purpose of:
- Compliance with real estate regulations and laws applicable in all states of Australia;
- Delivering and enhancing our services and products efficiently and effectively;
- Providing you with access to protected areas of our website and to assess the performance of our website to improve its operation;
- Growing our business and conducting our business processing functions, including sharing Personal Information within The Srama Group Pty Ltd and its personnel;
- For The Srama Group’s marketing, administrative, planning, product or service development, quality control, and research purposes;
- Complying with legal, contractual, or statutory obligations.
Direct Marketing
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You will be provided with an opportunity to opt out of receiving such communications via an opt-out mechanism in each communication. Security of Personal Information
The Srama Group Pty Ltd takes reasonable steps to ensure your Personal Information is protected from misuse, loss, unauthorized access, modification, or disclosure. We store Personal Information in secure environments and our security measures include physical, technical, and administrative controls.
Access to and Correction of Personal Information
You have the right to access the Personal Information we hold about you and to request that it be corrected if it is inaccurate, outdated, or incomplete. Requests for access or correction can be made using the contact details below.
Complaints
If you have any concerns or complaints about the handling of your Personal Information or if you believe we have breached the Australian Privacy Principles, please contact us using the contact details below. We will respond promptly and aim to resolve all complaints to your satisfaction.
Changes to This Privacy Policy
The Srama Group Pty Ltd reserves the right to make changes to this Privacy Policy at any time. Any changes will be reflected in the updated policy.
Contacting Us
If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, you may contact our Privacy Officer at:
The Srama Group Pty Ltd
Email: info@thesramagroup.com Phone: 0481 006 893
Address: Shop 3, 30 James Street, Burleigh Heads, QLD 4220 This privacy policy was last updated on 1 May 2024.
